Support Contact Form

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Support Document for CBC Linked

1. Introduction

Welcome to the CBC Linked Support page. At Axcess Live, we are committed to providing you with the best possible experience on our app. This document outlines how you can get help with any issues or questions you may have.

2. Getting Started

If you are new to CBC Linked, here’s how to begin:

• Creating an Account: Follow the in-app instructions to create your account. Make sure to provide accurate information and verify your email address.
• Navigating the App: Explore the main features, such as connecting with other attendees, posting updates, and participating in discussions.

3. Common Issues

Below are some common issues users may encounter and how to resolve them:

• Forgotten Password: If you have forgotten your password, click on the "Forgot Password?" link on the login page and follow the prompts to reset it.
• Account Access Problems: Ensure you are using the correct email and password. If you continue to experience issues, contact support at apps@cbclinked.com.
• App Crashes: If the app crashes or freezes, try closing and reopening it. Make sure your device’s operating system is up to date. If the problem persists, reach out to us.

4. Troubleshooting

Here are some general troubleshooting tips:

• Update the App: Always ensure you are using the latest version of CBC Linked. Updates often include fixes for known issues.
• Clear Cache: If you experience performance issues, try clearing the app’s cache from your device settings.
• Reinstall the App: Uninstall and reinstall CBC Linked if you encounter persistent problems.

5. Contact Support

If you need further assistance, please contact our support team:

• Email Support: Send an email to apps@cbclinked.com with a detailed description of your issue. Include screenshots if possible, and your device information (model, operating system version).
• Response Time: We aim to respond to all support inquiries within 24-48 hours.

6. Feedback and Feature Requests

We value your feedback and are constantly working to improve CBC Linked. If you have suggestions for new features or ways to improve the app, please let us know:

• Submit Feedback: Use the feedback option within the app or email us at apps@cbclinked.com.
• Feature Requests: We review all feature requests and prioritize them based on user needs and technical feasibility.

7. Privacy and Security

Your privacy and security are our top priorities. If you have concerns about your data or account security, please refer to our Privacy Policy and Terms and Conditions or contact us directly.

8. Frequently Asked Questions (FAQs)

For quick answers to common questions, check out our FAQs section within the app or on our website.

9. Updates and Announcements

Stay informed about app updates, new features, and announcements by following our official communication channels:

• In-App Notifications: Receive updates directly within the app.
• Email Updates: Make sure your email preferences are set to receive news and updates from us.

10. Legal and Compliance

For legal inquiries or to report potential violations of our Terms and Conditions, please contact our legal team at apps@cbclinked.com.